Refund & Cancellation Policy

1. Eligibility for Refund

You are eligible for a full refund if: (a) the paid service was never delivered due to a technical error on our side; (b) you were charged more than once for the same service; (c) the listing was removed by HindHomes for reasons other than a violation of the Terms; or (d) the 'Verified' badge could not be issued despite satisfactory documentation.

2. Non-Refundable Situations

Refunds are not available if the listing was removed for a Terms violation, if the paid duration has been substantially consumed, or if the user closes their account voluntarily before using the service.

3. Processing

Refund requests are reviewed within 3 business days. Approved refunds are processed to the original payment method within 7–10 business days. GST already paid is refunded proportionally.

4. Cancellation

A paid listing can be cancelled from your dashboard at any time. Cancellation stops future billing but does not automatically trigger a refund for the current period, unless it falls under §1 above.

5. Timeline (summary)

Refund review: 3 business days  ·  Refund processing: 7–10 business days  ·  Bank / card settlement: 3–5 additional working days, depending on your bank.

6. Contact

For any refund query, write to refunds@hindhomes.com with your invoice number and the property ID. Our finance team will respond within one business day.